Death of a Child

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Posted on 25th April 2013 by Kat in Uncategorized

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There is not much in this world that carries the emotional toll of experiencing the death of a child. I have known many of these people and cannot imagine how heart-wrenching it would be. Helping Survivors Manage is expanding its tools and services to help survivors in all death circumstances. As we collect information, it is comforting to know that some work is being done to help make this horrific experience less difficult.

Chris Raymond writes for About.com in the Death and Dying category and he wrote an encouraging article about Stillbirth Certificates. We hope that soon all states will provide this to mothers. It is the right thing to do.

Peace…

5 Reasons Begin Here Drops in Price – You Can Thank Guy Kawasaki!

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Posted on 23rd March 2013 by Kat in Uncategorized

Many people approach me to question how I managed the self-publishing aspect of my book, Begin Here. It usually comes out of the blue in email or after a speaking gig and it always surprises me, “I want to self-publish, how did you do it?” as if there were a one-word answer. I feel like I look like a deer caught in headlights and completely inadequate responding to the question sensibly; even after having self-published 2,500 books in three printings.

Frankly, I have steered away from the topic not only because I feel unlike anyone even coming close to being an expert worthy of dispensing advice, but I have wanted the focus to be the book, not the process. In retrospect, this seems to me that it was a natural phase of my journey.

Those who know me know that one of my favorite business gurus is Guy Kawasaki, author of twelve books (at this writing, however they pop up frequently). His list of accomplishments is too long for me to show here. I have been a fan since the 2004 book The Art of the Start and he made me think differently (more modernized) about business and entrepreneurship compared to the previous gurus of the Greatest Generation (whom I still love).

Most recently, Guy published APE: Author, Publisher, Entrepreneur – How to Publish a Book by Guy and Shawn Welch that I downloaded as soon as it was available. I am not finished yet, but I have already learned enough to last me a few weeks of follow up and execution, but this section prompted me to make a change now!

Guy explains how and why (in my favorite form of language, brevity) the price of the hard copy book, Begin Here, should be lower. Sure, I am making it sound like he is talking to me directly about my book – but that is just another reason I love him. Instead of reiterating (which is one of my least favorite forms of language), here is the explanation directly quoted from his book:

APE: Author, Publisher, Entrepreneur—How to Publish a Book  – Guy Kawasaki and Shawn Welch

Pricing Variables

Goals. What are your goals for your book? Here are the most common:

● Maximize short-term (six months to a year) revenue.

Implication: charge more.

● Maximize long-term (a year or more) revenue.

Implication: charge less.

● Establish yourself as a sector expert.

Implication: charge less.

● Build a base of readers for future works.

Implication: charge less.

● Spread your ideas.

Implication: charge less.

 

As a self-published author and entrepreneur dedicated to helping survivors after a death, my goals are long term, I want to be the expert for helping survivors manage now and into the future and I want to spread the help as far as it will reach! So, we lowered the price of the hard copy book from $24.00 to $20.00.

Thank you, Guy Kawasaki, for helping all of us do our best to achieve, succeed and flourish.

Telephone Script for High Priority Tasks Following a Death

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Posted on 19th February 2013 by Kat in Uncategorized

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Another blog worth repeating since someone asked me about this recently.

When I contacted the Social Security Administration to notify them of my mom’s death, I picked up the phone, dialed the number and was all ready to professionally notify them of my mother’s death and ask them what I needed to do. When someone answered, I unexpectedly started sobbing and yelped ‘my mom died!’ The woman replied in a kind southern accent, ‘oh honey, I’m sorry’. What a wonderful response that we all deserve! One hint, the funeral home usually manages this task, ask your funeral director.

Although, later, I thought ‘that is no way to report a death and to handle such a task’ and proceeded to create a script for myself so that it would be – not easier – less difficult going forward.

Here are examples of questions to ask that are on free downloadable forms on our website. They are in the Download tab and will help make the task less daunting.

When you call anyone, the goal should be to talk to someone kind and helpful. If a customer service person is neither, ask to speak to someone else, or simply hang up and try again later to find a different person. There is no reason you should have to go through more agony by talking to someone who is unkind while you are grieving and trying to handle these unfun tasks.

  • Hello, I need to report a death, can you help me? (if not, keep trying until you find someone who can – you may need to call back later and if someone is unkind, hang up and try again later to find someone compassionate)
  • May I get your name and will you spell it for me? (write it down and repeat it back to them)
  • What do you need from me? (write down what they need, copy of death certificate? original death certificate?)
  • What is the easiest way to manage this?
  • Where and how should I send this information? (write it down and repeat it to them to confirm you have the correct info)
  • May I send it to your attention?
  • Is this something I can do online?
  • How will I know this is accurate and complete?
  • What else do you need from me? (ask this question several times, people sometimes forget to tell you something, take your time; the last thing you want is to have to manage the whole process over again because they failed to tell you a step you needed to take)
  • May I have your direct phone number or email if I have a question?
  • May I check online to see if this is complete?
  • What else do I need to do regarding this?
  • When can I follow up to make sure this is complete?

Keeping notes is legally prudent. It is easy to forget when you have so much to do and are also grieving. After looking at notes years after my mom’s death, I remembered NONE of the conversations.

Peace…

 

What is Your Idea of Loneliness? Article for the Association of Women Funeral Professionals

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Posted on 8th January 2013 by Kat in Uncategorized

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This is an article I wrote for the Association of Women Funeral Professionals. Here is the link and the article is below. Thank you Kim Stacey for printing the article and for being a necessary force for women (and men) in the funeral profession. From the AWFP website:

What is Your Idea of Loneliness?

Loneliness in and of itself is not something that causes distress; it’s the reminder of it, the idea of it. Just the words “lonely” and “alone” can conjure the most primitive emotion that turns simply being by oneself into being the last person on earth, unclad and armed with only a cave(wo)man club squinting to the horizon for a glimpse of movement.

It is my opinion that the perception of loneliness in our society is the biggest issue that plagues all of us and poisons a few of us. The plague is we all have it (or we think we do) and the poison is some people act out because of it (the stereotypical loner mass killer). Loneliness is the picture we see in movies; just like the picture of women with outer physical beauty which we are conditioned to expect. Hollywood simultaneously romanticizes and villainies being alone.

If you are desperately lonely for a long enough time period, your patience will be magically rewarded with ideal companionship out of the blue, even if you live in the ‘middle of nowhere’ and have no vehicle. On the flipside, you will go on a shooting spree because of your recent disappointment and inability to cope.

Neither of these scenarios is a healthy way to look at being alone. If being alone were represented more fairly (and accurately), it would not have such a bum rap. I prefer to look at being alone this way:

“I was lonely. I felt it deeply and permanently, that this state of being on my own might never disappear… It’s never loneliness that nibbles away at a person’s insides, but not having room inside themselves to be comfortably alone.”
― Rachel Sontag, House Rules

Most of us desire companionship because most of us were raised around people. Good or bad, there were warm bodies around us and that is a comfort level most of us don’t necessarily want to lose throughout our lives. So we (again, most of us) find some warm bodies and, depending on our emotional maturity and self love, get along in life; some of us happier than others, some of us less lonely than others. Of course, for some, loneliness is but a symptom of other issues. Social and personality challenges may make it stressful to develop meaningful relationships, which only become more difficult to cultivate and nurture the older we get.

After someone we love (or is connected to us in a meaningful way) dies, we become the cave(wo)man with a club. We are alone in that we know even though some of our framily (friends and family) can sympathize with how we must be feeling, they can never truly know. Each of our relationships is different and upon death, we instinctively recognize that our feelings are entirely unique, which makes us feel very alone. Intimacies shared that will never be shared again are gone. Fantasies of future jubilant resolutions from past harms done by decedent…gone. It is difficult to articulate this pain primarily because we have never had it before. And depending on our relationship with the decedent, there could be a plethora of emotions that conflict with what we consider to be kind. These emotions may feel unnatural, but they are indeed natural, although very confusing – and they proliferate! The domino effect is a perfect analogy of my experience. I felt more alone and confused than ever when my parents died. Fortunately, I thought to call a dear friend who had been through the same thing and in minutes I no longer felt like the last cavewoman on earth. I was still alone in my unique experience, but not alone in my feelings of confusion and sadness.

Are we, each of us, alone? Yes, but we also have a network of support that is very large and gets larger every day with technology. Widow and survivor-type groups of every death circumstance, books on grief, neighbors, online forums, and therapists are all available and want to help. Let them help you feel less alone. And if reaching out for help is not an option for you, try to find some room inside yourself to be comfortably alone. It has the potential to not be such a dark place.

“All alone! Whether you like it or not, alone is something you’ll be quite a lot!”
― Dr. Seuss, Oh, the Places You’ll Go! and The Lorax

Kat Reed is an award-winning author as well as a speaker/presenter and advocate for those left behind after a death. The title of her book is Begin Here: Helping Survivors Manage. Her website is www. HelpingSurvivorsManage.com.

From her email signature lines:

Between 2000 and 2011, approximately 6,688 individuals died every single day in the United States*. The survivors of these deaths are our concern. Helping Survivors Manage is committed to delivering practical everyday assistance to the people left behind after a death.

Following the funeral, after everyone has left and you return to the empty residence of the departed, where do you begin? Begin Here…

*source cdc.gov

FOR IMMEDIATE RELEASE: “BEGIN HERE: HELPING SURVIVORS MANAGE” HONORED AS WINNER IN THE 2012 USA BEST BOOK AWARDS

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Posted on 19th November 2012 by Kat in Uncategorized

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Very excited to announce! If the link below does not take you directly to the link, just search “Begin Here” (FULL TEXT BELOW)
PRWeb Press Release

CONTACT: Kat Reed
Helping Survivors Manage
Saint Paul, MN
Kat@HelpingSurvivorsManage.com

November 19, 2012 || Saint Paul, MN: Helping Survivors Manage is proud to announce that Begin Here: helping survivors manage is the winner of the Death and Dying category in the 2012 USA Best Book Awards. What began as a personal checklist of after death tasks has become an invaluable self-help tool for others struggling to cope with loss.

From the USA Book News Press Release

Winners and finalists traversed the publishing landscape: St. Martin’s Press, Harper Collins, Crown, John Wiley & Sons, Hyperion, McGraw-Hill, Sterling, Llewellyn Worldwide, Tyndale House, Thomas Nelson, Sounds True, Chicago Review Press, NASA, American Cancer Society and hundreds of independent houses contributed to this year’s outstanding competition. Keen adds, “Our success begins with the enthusiastic participation of authors and publishers and continues with our distinguished panel of industry judges who bring to the table their extensive editorial, PR, marketing, and design expertise.” Jeffrey Keen, President & CEO, USA Book News.

The winning book is a workbook that guides survivors through the seemingly overwhelming practical and necessary tasks that remain after a death, from residential to financial to personal. Author Kat Reed based the guidebook/toolkit on her own experiences after her mother’s death. Discovering the lack of resources available to help her and her predominantly deaf father with these tasks, Reed was forced to investigate and find solutions to the practical matters for herself. In turn, she self-published her user-friendly book in 2009 as a way to ease this burden for other survivors. The book is in its second edition, printed in 2011.

“When someone dies, there are countless organizations around the world that offer grief support, but none provides the comprehensive solutions we offer,” Reed explains. “Helping Survivors Manage was created on the foundation of most new ventures: a void in the market. We hope to fill that need with our experienced team of subject matter experts (those who have been through it, as well as funeral directors, professional organizers, hospice, health and death care professionals) to help others through this difficult time.”

Begin Here: helping survivors manage has garnered national attention and earned acclaim as a 2009 Book Award Finalist in the Midwest Independent Publishers Association and a winner in the North American Bookdealers Exchange Fall 2010 Pinnacle Book Achievement Award. More than a dozen local and national mainstream and industry-specific publications have also recognized the book’s immense value and shared positive reviews and endorsements, including the following:

  • Mary Divine, Pioneer Press: “It covers everything from whom to notify at the time of death to how to delegate.”
  • Bill Ward, Star Tribune: “A guidebook/workbook covering everything from bills and pills to wills.”
  • Kim Stacey, Association of Women Funeral Directors: “I can’t say enough about the value of this book.”

As of November 2012, Reed has sold over 1,800 units (including both hardcopy and PDF formats) using Facebook, LinkedIn and her own website and blog to generate interest. Sales are driven by word of mouth, press coverage and speaking engagements. The book is available on the website (www.HelpingSurvivorsManage.com) and in select bookstores throughout the United States as well as online stores. The website also provides online forms and letters at no cost.

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ABOUT THE BOOK

Begin Here: helping survivors: ISBN 978-1-61623-273-3, spiral bound, sturdy soft cover, 52 pages, 7”x9”, $24.00 hardcopy, $10.00 PDF. Order at www.HelpingSurvivorsManage.com.

ABOUT THE AUTHOR

Kat Reed has more than 25 years experience in the financial/business world. Her background in bookkeeping and office management gives her the unique ability to address both the details and the big picture. She is a former hospice volunteer and has an affinity for the elderly. She became interested in the issues survivors face when both her parents died in a thirteen-month span. More information on Kat can be found at www.HelpingSurvivorsManage.com.